"EVERYBODY Was Copied On It!"

OK so this week we had a little occurrence which turned out to be quite a positive.

You see, one of our good customers checked out the 3-CI Today site and noticed a few items we did R&D work, and then eventually built for him.

Having a good relationship with our company he decided to send an email as a joke to one of our Accounts Managers to the tune of a complaint. Naturally we jumped into action with concern that a customer of ours was something less than completely satisfied with our product and service.

Well, all it took was one phone call for our customer to insist that he was simply pulling our leg much to our relief. Sensing our concern he immediately wrote us an email which we were grateful for. We've posted it below along with a sincere thanks to him for such a glowing endorsement.

As can be expected we have removed his name for privacy purposes.

The email follows:

“Hi Charles,

Please disregard that last email as it was meant to torture you only!

The truth is that we are very impressed with the work you & 3CI have done on all the products we have received & it was nice to see that some of our custom work made it into your display.

We certainly look forward to working with you in the future as you have proven that there are many applications that you can find solutions for – especially with our demanding requests & nearly impossible time-lines!

We appreciate your service & apologize for any misrepresentation this may have caused.

I am sending this to everyone such that they realize we are extremely happy with your service; product & 3-CI’s quality & workmanship.”

(Edited for privacy reasons)